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Listed on LangChain’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Join LangChain's Customer Experience team to help new customers successfully implement and adopt LangSmith, guiding them through technical setup and early production milestones. This role suits people who excel at building customer relationships while learning technical concepts hands-on and coordinating across engineering, product, and sales teams.
Our summary, not LangChain’s wording. The full posting is on their site.
What they ask for
Required
- 2–4 years of customer-facing experience in support, success, account management, or onboarding
- Strong desire to work directly with customers and build trusted relationships
- Excellent organization and follow-through to keep customers and internal partners aligned
- Proactive approach to learning new tools and solving problems
- Clear, friendly written and verbal communication
- Curiosity about technology and AI with willingness to learn technical concepts on the job
Nice to have
- Customer onboarding experience at a SaaS company
- Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows
- Familiarity with analytics, BI tools, or SQL