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Solutions Architect, Customer Success - US (Remote)

US - Remote · Remote · full time · Mid

$160,000 – $230,000

Listed on Fiddler AI’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role pairs technical expertise with customer success, tasking you with helping enterprise AI teams deploy and operationalize Fiddler's observability platform. You'll architect integrations, guide customers through their AI observability journey, and serve as the bridge between complex ML systems and measurable business outcomes.

Our summary, not Fiddler AI’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

Bachelor's degree in Computer Science, Statistics, Mathematics, or related field
5-7+ years of professional experience
2+ years deploying, monitoring, or maintaining ML models in production
Excellent communication and ability to translate complex technical concepts for both technical and executive audiences
Strong project management and organizational skills to balance multiple customer engagements
Cross-functional collaboration experience with Product, Engineering, and Delivery teams
Customer-first mindset with empathy and ownership for delivering value

Nice to have

Understanding of data science concepts, model interpretability, and explainability techniques
Experience with data and workflow tools like Hadoop, MongoDB, Snowflake, BigQuery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLflow, Luigi, Kubeflow, or Argo
Proficiency with machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn
Experience with Kubernetes and cloud platforms (AWS, Azure, GCP)
Familiarity with the ML/DS lifecycle including feature generation, model training, deployment, monitoring, and evaluation
Understanding of Generative AI, Large Language Models, RAG architectures, and agent-based systems