$120,960 – $172,800
Listed on Kong Company’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A professional services engagement manager who will drive end-to-end delivery of customer implementation projects, manage the full customer lifecycle from onboarding through value realization, and handle day-to-day services operations and reporting. This role suits someone with strong project management experience in SaaS, who can juggle multiple simultaneous customer engagements while maintaining internal processes and financial tracking.
Our summary, not Kong Company’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- US Citizen eligible to support Government/Public Sector customers
- Project/program management and services delivery experience with track record of on-time, on-budget delivery for strategic customers
- Experience with PSA tools such as FinancialForce for reporting, forecasting, and tracking
- Strong customer-facing communication skills with ability to engage executives and stakeholders
- Excellent organizational and change management abilities
- Strong presentation skills and understanding of professional services business metrics in SaaS
- Ability to manage escalations and navigate critical situations
Nice to have
- Experience with Cloud Native development principles
- Subject matter expertise in services revenue processes