Listed on Norwegian Cruise Line’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the architectural strategy and governance of Norwegian Cruise Line's customer, identity, and loyalty technology ecosystem, working across federated delivery teams to ensure data consistency, regulatory compliance, and long-term sustainability of customer-facing platforms. This strategic director role suits experienced enterprise architects with deep knowledge of CRM, loyalty systems, and customer data platforms who can influence stakeholders across technology, marketing, and business functions.
Our summary, not Norwegian Cruise Line’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 10–12+ years of progressive architecture experience in complex, customer-centric enterprise environments
- Significant experience architecting CRM, loyalty, and/or customer data platforms
- Deep knowledge of customer identity, profiles, segmentation, and loyalty constructs
- Experience with API-first and event-driven integration patterns
- Understanding of data privacy, consent, and regulatory considerations for customer technologies
- Ability to influence senior leaders across technology, marketing, and business in a matrixed environment
- Experience operating within federated architecture and data governance models
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or Business Administration with technology focus
Nice to have
- Master's degree
- Consumer-centric industry experience with loyalty programs
- Experience with modern CRM, CDP, and loyalty platforms
- Familiarity with digital marketing, campaign management, and personalization ecosystems
- Experience designing and governing identity resolution and offer/eligibility engines
- Experience managing vendor lifecycle strategy and major platform upgrades or migrations
- Experience with cloud ERP and corporate application suites
- Familiarity with financial planning, workforce, and supply-chain analytics