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Intuit

Consumer Group Expert Services Operations - Business Line Strategy

Intuit

San Diego, CA · Mid

$131,500 – $199,500

Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role involves developing and maintaining coherent strategy across Intuit's diverse tax and financial services business lines, working at the intersection of enterprise priorities and day-to-day expert delivery. It suits someone with deep tax or financial services background who can synthesize complex, multi-segment environments and translate strategy into executable standards.

Our summary, not Intuit’s wording. The full posting is on their site.

What they ask for

Required

  • 5–7 years in customer experience strategy, service delivery operations, program management, or related fields
  • Direct experience in tax, financial services, or multi-segment consumer services
  • Demonstrated experience working across multiple business lines or customer segments simultaneously
  • Deep commitment to understanding expert and customer needs
  • Ability to synthesize quantitative and qualitative data into actionable insights
  • Translates multi-BL business strategy into well-defined programmatic standards
  • Ability to build trusted relationships and influence without authority across stakeholders
  • Track record of managing multiple workstreams in fast-paced, seasonal environment

Nice to have

  • Familiarity with expert or advisor workforce models, delivery model design, or multi-BL coordination
  • Relevant formal education, certifications, or professional development in tax, financial services, or business strategy

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