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Technical Support Manager

Sigma Computing

New York, NY · full time · Senior

$140,000 – $170,000

Listed on Sigma Computing’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead a technical support team for Sigma's data platform, managing engineers while driving process improvements and customer satisfaction metrics. This role suits experienced support leaders with strong technical foundations in databases and data platforms who want to mentor teams in a fast-paced SaaS environment.

Our summary, not Sigma Computing’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 5+ years supporting data platforms in enterprise
  • 2+ years managing people
  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or closely related technical field
  • Computer Science fundamentals
  • Strong domain expertise in databases and business intelligence
  • Proficiency with CDW environment and concepts
  • Proficiency in SQL and data modeling
  • Track record building customer trust and resolving issues quickly
  • Strong verbal and written communication skills

Nice to have

  • Experience managing a team supporting a SaaS product
  • Experience with Snowflake, Redshift, or BigQuery
  • Knowledge of GCP or AWS
  • Startup experience

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