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Intuit

Retail Operations Manager, TurboTax - Chicagoland Metro

Intuit

Chicago, IL · full time · null

$43 – $59 / hour

Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead a retail tax preparation center in the Chicago area as a Retail Operations Manager, managing staff, customer experience, and store performance while leveraging tax expertise to support complex filings. This role suits experienced retail or service leaders with people management skills who want to combine operational responsibility with direct customer impact during tax season.

Our summary, not Intuit’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 3+ years retail management, service industry leadership, or customer-facing leadership experience
  • Prior experience as a people manager
  • Proven track record managing KPIs and achieving operational benchmarks
  • Experience resolving escalated customer complaints

Nice to have

  • Extensive prior experience preparing individual tax returns
  • Active EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney credential with strong tax preparation experience

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