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Senior Technical Customer Success Manager

Sentry

San Francisco, CA · Remote · Senior

$200,000 – $250,000

Listed on Sentry’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Sentry is seeking a technical customer success manager to guide software development teams in adopting their error monitoring and performance platform. This role suits technologists with both engineering background and customer-facing experience who want to bridge product adoption and customer outcomes.

Our summary, not Sentry’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
  • 5+ years in Customer Success, Account Management, Management Consulting, or customer-facing roles
  • Strong technical background and understanding of DevOps, application monitoring, software release tools, and cloud-native platforms
  • Experience managing complex, multi-divisional, multi-geographical customers
  • Executive presence and communication abilities
  • Cross-functional collaboration experience with Sales, Product, Marketing, and Professional Services teams
  • Passion for technology and fast-paced SaaS environments

Nice to have

  • Past experience as a developer or DevOps engineer
  • Extensive knowledge in application monitoring, logs, metrics, and traces

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