Director, Aftersales Service (Operations Strategy and Product Quality)
Mitsubishi Motors North America, Inc.Franklin, TN · full time · Management
$185,000 – $205,000
Listed on Mitsubishi Motors North America, Inc.’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the service strategy for Mitsubishi Motors North America, managing technical compliance, dealer support, and customer retention programs while overseeing a regional team. This role suits experienced automotive leaders comfortable with regulatory oversight, dealer partnerships, and translating operational metrics into strategic improvements.
Our summary, not Mitsubishi Motors North America, Inc.’s wording. The full posting is on their site.
What they ask for
Required
- 15+ years progressive automotive industry experience in retail or wholesale
- Experience working with an OEM and understanding OEM operations and dealer networks
- 8+ years in field-based, service-focused, or technical leadership roles
- Bachelor's degree or MBA, or equivalent education and experience
- Demonstrated people leadership experience managing managers and teams
- Strong working knowledge of vehicle manufacturing, engineering, and R&D including hybrid and electric vehicles
- Valid unconditional driver's license and company-approved driving record
Nice to have
- Engineering background
- Experience developing and executing technical, compliance, quality, or Aftersales service strategies within an automotive OEM
- Working knowledge of parts distribution, pricing, marketing, business development, and dealer revenue and profitability