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Listed on August Health’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
August Health seeks an experienced support professional to lead customer care operations for their healthcare platform serving senior living communities. This role combines frontline support with training and escalation expertise, requiring someone who can mentor new agents while maintaining direct involvement in complex customer issues.
Our summary, not August Health’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years customer support experience in B2B SaaS
- Track record onboarding and training team members
- De-escalation and empathy with complex customer issues
- Full-time availability across shifts between 4am-7pm PST
- Proficiency with modern CX tools
- Problem-solving and root-cause analysis
- Technical communication to both non-technical and technical audiences
- Self-starter mindset with ownership mentality
Nice to have
- Early-stage startup experience
- Senior Living or HealthTech domain experience