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Technical Support Analyst, Tech & Support Ops

Warner Bros. Discovery

Nerima-ku 1-1-7 Kasugacho

Listed on Warner Bros. Discovery’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports the day-to-day operations and continuous improvement of ticketing, retail, and point-of-sale systems for Warner Bros. Studio Tour Tokyo and related locations. It suits someone with 3+ years of internal IT experience supporting customer-facing applications who is fluent in Japanese and English, and comfortable troubleshooting critical systems outside standard business hours when needed.

Our summary, not Warner Bros. Discovery’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 3+ years supporting business applications in an internal IT department
  • Experience with customer-facing or B2C applications such as POS, ticketing, retail, hospitality, or entertainment systems
  • Proficiency in Japanese
  • Ability to communicate confidently in English
  • Experience collaborating with business stakeholders, vendors, and global teams

Nice to have

  • Experience supporting integrated retail, payment, or ticketing platforms
  • Experience managing third-party vendors
  • Experience in retail, hospitality, entertainment, attractions, or other customer-facing business technology environments

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