MP
$210,000 – $260,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads escalations management for a new operations function at Anthropic, handling high-stakes user issues that reach executives and protecting the company's reputation during crises. It suits someone with years of incident-response and front-line operations experience who can triage issues, coordinate cross-functionally, and communicate clearly under pressure.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
What they ask for
Required
- 6+ years in escalation management, trust & safety operations, customer support, or related front-line operations role
- Hands-on experience running incidents or escalations from investigation through resolution
- Sharp written communication skills for executive briefings and incident documentation
- Excellent judgment under pressure
- Ability to coordinate across functions and influence without positional authority
- Pattern-detection mindset to identify systemic issues
Nice to have
- Experience at a consumer or developer platform
- Comfort with ambiguity and bias toward action