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$129,000 – $152,000
Listed on Vanta’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role involves building and optimizing AI-powered tools—a chatbot and internal copilot—that help support teams resolve customer issues faster and more effectively. It suits someone with technical support experience who wants to shape how AI enhances customer service operations and is willing to blend strategic design work with hands-on support ticket handling.
Our summary, not Vanta’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Technical support background (TSS/Senior TSS preferred)
- AI-powered support tools experience
- Writing and knowledge organization skills
- Problem-solving and iteration ability
- Product and process knowledge of internal tools
- Cross-functional collaboration experience
- Data-driven approach to performance optimization
- Authorization to work in the U.S. without sponsorship
Nice to have
- APIs and scripting language familiarity
- Comfort using AI to amplify personal work and skills