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CX Manager, Customer Trust & Risk Operations

SKIMS

Los Angeles, CA · Mid

Listed on SKIMS’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

SKIMS is hiring a manager to oversee fraud prevention, payment risk, and operational loss across their growing global business while maintaining a smooth customer experience. This role bridges customer experience, risk analytics, and technology, requiring someone comfortable with data analysis, vendor management, and cross-functional strategy.

Our summary, not SKIMS’s wording. The full posting is on their site.

What they ask for

Required

  • Lead fraud and abuse prevention initiatives
  • Manage vendor relationships
  • Build business cases for risk mitigation strategies
  • Develop scalable strategies balancing customer experience with risk control
  • Partner cross-functionally to implement solutions
  • Identify emerging risks and optimize operational processes

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