Payroll Tax Operations and Services Lead
IntuitArizona, AZ, USA | United States | Remote | USA · Remote · full time · Senior
$35 – $62 / hour
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a senior technical role in payroll tax operations where you'll be the go-to expert for resolving the most complex tax notices and escalations, while also coaching junior staff and owning procedure documentation. It suits someone with deep payroll tax expertise and leadership experience who wants to influence operations and build team capability from a specialist position rather than a management track.
Our summary, not Intuit’s wording. The full posting is on their site.
What they ask for
Required
- 4+ years payroll tax experience with complex defect resolution and notice response
- Prior formal experience as a lead, senior specialist, or SME with documented coaching and training examples
- Expert knowledge of US jurisdictional tax payment and filing regulations including local municipal systems
- Advanced technical writing skills for Standard Operating Procedures without requiring revision
- Demonstrated ownership of Service Level Agreements and proactive identification of workflow barriers
- Validation-first approach: presenting vetted solutions to leadership rather than just problems
- 5+ years handling highly sensitive customer and internal escalations with minimal guidance
- 4+ years in contact center, customer service, or back-office operations in high-volume environments
- Comfortable using and testing AI tools for daily tasks and workflow improvement
Nice to have
- Certified Payroll Professional (CPP) designation or achievable within 18 months
- Enrolled Agent designation
- Proficiency in Lean management practices including Daily Huddles and Gemba Walks
- History of exceeding standard metrics with 95%+ personal quality accuracy