VA
Veterans Service Representative (AQRS)
Veterans Benefits AdministrationAlbuquerque, New Mexico · full time · Mid
$90,479 – $117,625
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role involves quality assurance and oversight of veterans' benefits claims processing, reviewing the work of service representatives for accuracy and identifying systemic improvements. It suits experienced federal employees with a background in claims analysis, training, or quality management who want to move into a specialized oversight position.
Our summary, not Veterans Benefits Administration’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- One year of specialized experience at GS-11 level or higher in claims management, training, or quality review
- Current or former federal employee meeting time-in-grade requirements for GS-12
- Experience with focused evaluations and reviews of authorization quality and accuracy
Nice to have
- Experience analyzing performance deficiencies and quality trends
- Experience developing training strategies and materials
- Experience providing advisory services to management