Staff Product Manager, Claims Experience

Any location, United States · full time · Staff

$155,000 – $225,000

Listed on Coalition, Inc’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This Staff Product Manager role focuses on building and optimizing the claims handling systems and workflows that define Coalition's insurance value proposition. You'll partner with engineering and cross-functional teams to drive automation, platform evolution, and operational efficiency for both internal claims professionals and external policyholders.

Our summary, not Coalition, Inc’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

7+ years shipping software products in SaaS, fintech, or related domains
Track record taking products from problem definition through launch and iteration
Experience leading migrations or systems transformations
Strong customer experience mindset with understanding of internal workflows
Ability to use AI tools in daily product work
Exceptional written and verbal communication skills
Demonstrated impact on customer outcomes and business metrics
Balance short-term execution with long-term investments
Comfort with change and ambiguity in rapidly growing environments
Strong influence skills and ability to drive cross-team alignment

Nice to have

Insurance or regulated financial products experience (underwriting, policy administration, claims, compliance)
Experience with enterprise operational systems like Salesforce or NetSuite
Prior collaboration with Data Science and ML teams on predictive models and automated decisioning
Familiarity with cyber risk, security operations, or incident response workflows