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Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a team of implementation consultants deploying Sprinklr's customer experience platform for enterprise clients. This role suits experienced software implementation managers with contact center expertise who want to mentor a team while managing complex, multi-project deployments.
Our summary, not Sprinklr’s wording. The full posting is on their site.
What they ask for
Required
- 8+ years enterprise software implementation experience
- 5+ years with contact center platforms (Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar)
- Proven leadership of complex implementation projects in CCaaS, UCaaS, or CPaaS environments
- Strong written and verbal communication skills
- Technical background with software development lifecycle knowledge
- Ability to manage multiple complex projects concurrently
- Business proficiency in English
- Bachelor's degree in Computer Science, Engineering, Business, or related field
Nice to have
- Understanding of voice technologies and protocols (TCP/IP, VOIP, SIP, RTP, WebRTC)
- Knowledge of contact center infrastructure (ACD, IVR, CTI, Dialer, SBC)
- Experience with Groovy, JavaScript, or scripting for integrations
- Advanced degree
- Relevant certifications in project management or software implementation