SA
$180,000 – $269,991
Listed on Shield AI’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Shield AI seeks an engineer to provide technical support for its Hivemind autonomy software after deployment, working with customers and field teams to diagnose system issues, implement fixes or workarounds, and escalate complex problems to the engineering team. This role suits someone who enjoys hands-on troubleshooting, customer interaction, and bridging the gap between operational needs and product development.
Our summary, not Shield AI’s wording. The full posting is on their site.
What they ask for
Required
- Tier 1 and Tier 2 customer support responsibility
- Systems troubleshooting and technical problem diagnosis
- Customer communication and issue documentation
- Collaboration with forward deployment, product support, and core engineering teams
Nice to have
- Tier 3 investigation contribution
- DoD sustainment or intermediate-level maintenance experience
- Defense technology or autonomous systems background