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Senior Infrastructure Service Delivery Lead

Accenture

Senior

Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead infrastructure managed services delivery for enterprise clients at Accenture, managing complex multi-technology environments and teams while driving cloud adoption and AI-first service operations. This role suits experienced infrastructure leaders ready to combine strategic client relationships with hands-on service transformation.

Our summary, not Accenture’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Fluency in English and French and/or Dutch
  • Extensive IT infrastructure managed services experience in multi-technology environments
  • Deep knowledge of ITIL 4 and ITSM tooling (ServiceNow)
  • Understanding of cloud infrastructure (AWS, Azure, GCP), data centres, and networking
  • Proven ability to manage CxO-level client relationships
  • Financial management skills including budgeting and P&L awareness
  • Leadership experience with distributed cross-functional infrastructure teams
  • Problem-solving and escalation management under pressure
  • Vendor governance and third-party service provider management experience
  • NATO member country citizenship
  • Eligibility to work in Belgium

Nice to have

  • AIOps platform experience (Dynatrace, Datadog, New Relic)
  • FinOps and cloud cost governance knowledge
  • Automation and orchestration tools experience (Ansible, ServiceNow Flow Designer)
  • Large-scale infrastructure outsourcing or managed service transition experience
  • Digital transformation programme background combining infrastructure modernisation and AI adoption
  • ITIL 4 Managing Professional or Strategic Leader certification
  • Cloud architecture, administration, or operations certification
  • AI Leadership or Generative AI Leadership certification
  • PMP or PRINCE2 Practitioner certification
  • ServiceNow Certified Implementation Specialist (ITSM)
  • ISO 20000 IT Service Management Lead Auditor/Implementer certification

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