$196,500 – $302,000
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the build-out and day-to-day operations of Intuit's physical tax and financial services locations across the US, managing field teams and implementing AI-enabled workflows to deliver consistent in-person expert experiences. This newly created director role suits experienced operations leaders who excel at executing multi-location rollouts, managing distributed teams through peak demand, and driving adoption of new technologies at the frontline.
Our summary, not Intuit’s wording. The full posting is on their site.
What they ask for
Required
- 8-10+ years of progressive operations and field leadership managing geographically dispersed teams
- Demonstrated success executing physical service or retail network rollouts including opening, closing and optimizing locations
- Ability to manage and develop frontline and field manager teams with performance oversight and scheduling
- Track record delivering against operational KPIs such as NPS, conversion rates, expert utilization and cost-per-engagement
- Experience driving AI adoption or human+AI operating model changes within service delivery or field operations
- Experience working cross-functionally in a matrixed environment
- Bachelor's degree or equivalent
- Willingness to travel extensively across priority markets
Nice to have
- Advanced degree
- Deep commitment to building inclusive, high-performing teams