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Kong Company

Staff Technical Customer Success Manager

Kong Company

California, United States · Remote · Staff

$160,000 – $200,000

Listed on Kong Company’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads customer success for Kong's API platform, working with enterprise customers to maximize their adoption and identify growth opportunities. It suits technically-minded professionals who enjoy building customer relationships while collaborating across sales, product, and engineering teams in a fast-moving startup environment.

Our summary, not Kong Company’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Portfolio management of commercial customers
  • Technical understanding of complex technology environments
  • Experience in customer-facing roles at SaaS, Open Source, or Infrastructure software companies
  • Understanding of Cloud Native technologies, Containers, Kubernetes, and Microservices
  • Knowledge of API Management, DevOps, CI/CD, and Cloud Computing

Nice to have

  • Builder's mentality focused on solving complex problems
  • Self-starter with strong organizational skills
  • Passion for Kong's technology and customer base
  • Strong self-awareness and communication skills
  • Experience innovating tooling and processes

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