VA
Advanced Medical Support Assistant (Telehealth)
Veterans Health AdministrationPrescott, AZ · full time · Entry
$50,428 – $65,556
Via USAJOBS, the federal government’s official jobs site, retrieved October 31, 2026. You apply through the official announcement on USAJOBS.
What this role is
This telehealth administrative role serves as the primary contact point for veterans navigating VA medical services, managing scheduling, patient communications, and clinical workflow coordination across multiple specialties. The position suits candidates with healthcare administrative experience who are comfortable working independently with complex health information systems and diverse clinical teams.
Our summary, not Veterans Health Administration’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- US citizenship or VA-approved non-citizen status
- English language proficiency in spoken and written form
- Six months clerical, office, customer service, or administrative work experience OR one year above high school education OR equivalent combination
- Knowledge of Vista, CPRS, and medical scheduling systems
- Ability to interact with patients and clinical staff across multiple disciplines
- Ability to manage priorities and meet deadlines
- Competence with medical terminology
- Knowledge of VHA scheduling guidelines and virtual care requirements
Nice to have
- Expert Microsoft Office Suite skills
- Proven track record of exceptional customer service
- Prior experience at GS-5 level or equivalent