Supervisory Contact Representative - Temporary Promotion/Detail NTE 1 yr, MBE up to 1 yr, MBMP

Fresno, CA · full time · Management

$75,055 – $97,577

Via USAJOBS, the federal government’s official jobs site, retrieved November 1, 2026. You apply through the official announcement on USAJOBS.

What this role is

This role supervises a team handling complex taxpayer inquiries and account management at an IRS service center, involving direct taxpayer contact, case analysis, and performance oversight. It suits someone with management experience and knowledge of tax regulations who wants to lead a technical team in a federal government setting.

Our summary, not Internal Revenue Service’s wording. The full posting is on their site.

What they ask for

Required

One year of specialized experience at next lower level equivalent
Management or leadership experience applying management principles and oversight
Experience applying tax regulations and official guidance to oversee technical programs
Communicative techniques for internal and external customer interaction
Data analysis and program evaluation experience on major program segments
Experience gathering, analyzing, and interpreting performance metrics for data-driven decisions
Basic budget management principles and practices
90 days of federal civilian service since latest competitive appointment
Current permanent IRS competitive service employee in Taxpayer Services business unit