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Biogen

Head of Commercial CRM & Customer Engagement Excellence (Director)

Biogen

Cambridge, MA · Director

$196,000 – $270,000

Listed on Biogen’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This director-level role oversees CRM strategy and field commercial technology for a pharmaceutical company, owning the enterprise vision for customer engagement platforms and ensuring field teams have modern tools and processes to drive productivity and HCP engagement.

Our summary, not Biogen’s wording. The full posting is on their site.

What they ask for

Required

  • Bachelor's degree
  • 7+ years pharma/biotech industry experience
  • 4+ years Veeva CRM experience including Field Commercial modules
  • Track record leading CRM transformations or field platform programs
  • Understanding of HCP engagement models and compliance requirements
  • Experience partnering with IT and Data teams on integrated solutions
  • Ability to lead cross-functional teams and drive enterprise change
  • Strong analytical skills translating business needs to technical requirements
  • Executive presence and stakeholder management

Nice to have

  • People management experience
  • Product launch experience
  • Analytical skillset to evaluate options objectively with strong executive presence
  • Experience with Veeva Vault, PromoMats, Align, or Veeva Data Cloud

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