VA
$40,736 – $52,952
Via USAJOBS, the federal government’s official jobs site, retrieved November 3, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role operates and maintains a centralized telephone system for a large medical network, handling incoming calls, emergency routing, and general visitor referrals while providing customer service to diverse callers including distressed or threatening individuals. The position suits someone with telecommunications system experience who can manage high-volume call environments and work a rotating schedule including weekends and holidays.
Our summary, not Veterans Health Administration’s wording. The full posting is on their site.
What they ask for
Required
- One year of specialized experience at GS-04 level or equivalent, OR four years of post-secondary education, OR a combination of both
- Current or former federal employee meeting time-in-grade requirements
- Ability to handle difficult callers including threatening or abusive individuals
- Maintain confidentiality of personnel and patient information