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Listed on LangChain’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
You'll guide new LangSmith customers through their first weeks on the platform, helping them complete setup, integrate their code, and build confidence in the product before they operate independently. This role suits someone who enjoys hands-on customer relationships, learns technical concepts quickly, and thrives coordinating between customer needs and internal teams.
Our summary, not LangChain’s wording. The full posting is on their site.
What they ask for
Required
- 2–4 years of customer-facing experience in support, success, account management, or onboarding
- Strong desire to work directly with customers and build trusted relationships
- Excellent organization and follow-through to keep customers and partners aligned
- Proactive approach to learning new tools and solving problems
- Clear written and verbal communication skills
- Curiosity about technology and AI with willingness to learn hands-on
Nice to have
- Customer onboarding experience at a SaaS company
- Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows
- Familiarity with analytics, BI tools, or SQL