Director, Marketing- Digital Customer Experience
Gilead SciencesUnited States - California - Foster City · full time · Director
$226,185 – $292,710
Listed on Gilead Sciences’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
You'll lead digital customer experience strategy for Gilead's HIV prevention portfolio, designing health journeys that remove friction from access through adherence while managing complex cross-functional teams. This role suits an experienced marketing leader with deep pharma compliance knowledge, CX expertise, and the ability to influence senior stakeholders across medical, regulatory, and commercial functions.
Our summary, not Gilead Sciences’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree and 12 years' experience, OR Master's degree and 10 years' experience, OR PhD and 8 years' experience
- Executive presence and stakeholder influence
- Strategic and analytical thinking
- Deep understanding of FDA regulations and US pharma marketing compliance
Nice to have
- Customer Experience Acumen with CX metrics (CES, CSAT, NPS) and journey mapping
- Digital and health tech background with proven experience in digital solutions and mobile
- CRM marketing experience designing personalized journeys for patient adherence and persistence
- Regulatory knowledge of FDA requirements
- Thorough understanding of managed markets and access landscape