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Lead Patient Representative

Veterans Health Administration

Leeds, MA · full time · Lead / Staff / Principal

$100,992 – $131,293

Via USAJOBS, the federal government’s official jobs site, retrieved November 5, 2026. You apply through the official announcement on USAJOBS.

What this role is

This role oversees a team of patient advocates at a VA healthcare facility, managing complaint resolution, data analysis, and patient relations to improve care delivery for veterans. It suits experienced healthcare administrators or patient advocates ready to step into leadership and drive systemic improvements through data-driven insights and stakeholder coordination.

Our summary, not Veterans Health Administration’s wording. The full posting is on their site.

What they ask for

Required

  • One year of specialized experience at GS-11 level or equivalent in patient advocacy or healthcare administration
  • Working directly with healthcare teams to facilitate patient advocacy and issue resolution
  • Experience collecting, analyzing, and evaluating healthcare data
  • Experience serving as a liaison between medical facilities, patients, and staff
  • Current or former federal employee status (for time-in-grade requirements)

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