RP
Staff Customer Success Manager, Majors (Financial Services)
Redpoint Ventures PortfolioUnited States - Remote · Remote · full time · Senior
$200,000
Listed on Redpoint Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a strategic customer success role focused on managing high-value financial services accounts at a cybersecurity software company. The position suits experienced account managers or consultants who can operate as business partners, navigate complex organizational dynamics, and connect security outcomes to measurable value for regulated enterprises.
Our summary, not Redpoint Ventures Portfolio’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years in enterprise customer-facing roles
- experience in or adjacent to financial services
- ability to operate as a strategic business partner
- familiarity with SOC 2, FedRAMP, PCI DSS, and operational resilience frameworks
- working knowledge of software supply chain security, vulnerability management, DevSecOps, container security, or application security
- high autonomy and independent decision-making
- strong executive presence and communication skills
- emotional intelligence and comfort with ambiguity
Nice to have
- prior experience managing strategic accounts at cybersecurity or infrastructure software companies
- experience supporting or selling into banks, asset managers, insurers, or fintechs
- familiarity with security and compliance obligations in regulated industries
- early-stage startup experience