AC
$143,913 – $187,093
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
This federal role oversees customer service strategy and experience improvement for the Architect of the Capitol, partnering with leadership across departments to develop best practices and measure service quality. It suits someone with experience designing and implementing customer service frameworks at organizational scale, and who can translate feedback into measurable improvements.
Our summary, not Architect of the Capitol’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- One year of specialized experience managing and leading customer service framework development for a large organization
- Demonstrated experience developing policies and procedures to enhance customer experience
- Ability to conduct analysis and measure effectiveness of customer service programs
- Pass a drug test
- Meet OPM General Schedule GS-14 qualification standards