SA
$110,000 – $170,000
Listed on Shield AI’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role owns the day-to-day administration and strategic development of Salesforce Service Cloud systems that enable customer support, case management, and asset tracking across Shield AI's defense-tech operations. The ideal candidate combines hands-on platform expertise with the ability to design scalable processes and new capabilities as the organization grows.
Our summary, not Shield AI’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Hands-on Salesforce Service Cloud administration and configuration
- Hands-on Salesforce Experience Cloud administration and configuration
- Platform ownership and roadmap development
- Day-to-day platform operations and maintenance
- Design and delivery of new capabilities
- Cross-functional collaboration with support, product, IT, security, and program teams