$60,000 – $65,000
Listed on ExtraHop Networks’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
ExtraHop is hiring a support engineer to resolve technical issues for customers using their network detection and response platform, troubleshoot infrastructure problems, and provide hardware deployment assistance. This role suits someone with B2B technical support experience who wants to deepen their networking knowledge while helping enterprise customers secure their systems.
Our summary, not ExtraHop Networks’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Two years of B2B technical support experience
- In-depth knowledge of the OSI Model
- Understanding of network infrastructure routing and switching
- Excellent customer service and documentation skills
- Ability to work cooperatively in fast-paced environments
- Reliable attendance
Nice to have
- Unix/Linux operating system experience
- Cybersecurity concepts and terminology knowledge
- JavaScript familiarity
- CompTIA Network+ certification
- CompTIA Security+ certification