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Senior Customer Education Manager, Enterprise

AlphaSense

Remote - United States · Remote · full time · Senior

$116,000 – $140,000

Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role builds enterprise customer education programs from scratch at a B2B SaaS intelligence platform, blending consulting, training, and change management to help large accounts deploy and adopt the product effectively. It suits experienced professionals comfortable defining their own success metrics and working cross-functionally to translate technical concepts into practical guidance for clients.

Our summary, not AlphaSense’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 8–12 years in customer education, professional services, implementation, or related enterprise B2B SaaS role
  • Self-starter who builds programs from ambiguity and defines own success metrics
  • Cross-functional collaboration with Customer Success, Implementation, and Revenue teams in live engagements
  • Technical fluency with APIs and ability to translate them for clients
  • Change management and ability to establish new workflows
  • Consultative communication and trusted advisor presence with enterprise clients
  • Comfortable defining engagement scope and boundaries
  • Data-driven with ability to design attribution models and measure ROI

Nice to have

  • Experience designing education approaches for API-based and technical adoption

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