S
$186,000 – $244,000
Listed on Suno’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead customer support from the ground up at an AI music platform experiencing rapid growth, building multi-channel operations and a high-performing team while balancing cost management with quality. This role suits experienced support leaders comfortable with data-driven decision-making and ready to integrate AI tooling into support workflows at significant scale.
Our summary, not Suno’s wording. The full posting is on their site.
What they ask for
Required
- 7–9 years of support leadership experience
- Background in consumer technology
- Multi-channel support operations experience (email, chat, in-app, etc.)
- Data-driven operating style with goal-setting and rigorous tracking
- Support P&L or cost-per-ticket management experience
- Strong process documentation and systematization skills
- Experience with AI-native or AI-assisted support tooling
Nice to have
- Hands-on experience building with LLM-powered support tools
- Trust & Safety workflow familiarity
- Music industry or music-adjacent platform background
- Rapid scaling experience
- Tiered support models across customer segments
- Billing, fraud, or identity issue support background
- Community or self-serve support program experience