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$186,000 – $244,000
Listed on Suno’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role owns the customer support function for an AI music platform, from defining service standards through managing costs and leading a team. It suits experienced support leaders comfortable with data-driven operations, AI-assisted tooling, and the pace of a fast-growing consumer company.
Our summary, not Suno’s wording. The full posting is on their site.
What they ask for
Required
- 7–9 years of support leadership experience
- Track record building and managing high-performing teams
- Background in consumer technology
- Multi-channel support operations experience (email, chat, in-app)
- Data-driven operating style with rigorous goal tracking
- Support P&L or cost-per-ticket management experience
- Strong process documentation and systematization instincts
- Experience with AI-native or AI-assisted support tooling
Nice to have
- Hands-on building with LLM-powered support tools (prompt design, workflow automation, agent evaluation)
- Trust & Safety-adjacent support workflow familiarity
- Music industry or music-adjacent platform background
- Experience scaling support through rapid company or product growth
- Tiered support model experience across distinct customer segments (free, paid, enterprise, high-profile creators)
- Billing, fraud, or identity support background
- Community or self-serve support program experience (help centers, forums, FAQs)