Medical Support Assistant (Advanced) - Surgical Care

Minneapolis, MN · full time · Mid

$53,931 – $70,110

Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.

What this role is

This Veterans Affairs position manages appointment scheduling, patient access, and administrative coordination for surgical clinics in a busy healthcare system. The role requires someone who can independently handle complex scheduling, communicate with clinical teams, and process high volumes of patient inquiries while understanding VA healthcare regulations.

Our summary, not Veterans Health Administration’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

One year of prior experience at GS-5 level or equivalent
High school diploma or GED
U.S. citizenship
Advanced medical terminology knowledge
Customer service skills with ability to resolve patient concerns
Ability to operate computerized scheduling and EHR systems
Ability to schedule appointments independently
Professional communication in person, phone, and electronic formats
Advanced knowledge of VA healthcare policies and procedures
Ability to work independently and set priorities
Knowledge of interdisciplinary coordinated care delivery models