A
$315,000 – $375,000
Listed on Anyscale’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead Anyscale's technical support organization, guiding a team of engineers who help customers run production AI workloads on the platform while translating their feedback into product improvements. This role suits experienced engineering leaders comfortable with both hands-on technical problem-solving and building operational systems that scale.
Our summary, not Anyscale’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years of engineering experience
- 3–5+ years leading Support Engineering, Customer Engineering, Developer Support, SRE, or related technical teams
- Technical background supporting cloud infrastructure, distributed systems, Kubernetes, AI/ML platforms, or developer infrastructure
- Demonstrated success improving technical customer organizations through operational improvements and technical leadership
- Cross-functional partnership experience with Product and Engineering to communicate customer needs and influence product improvements
- Understanding of operational metrics and data-driven approaches to improve customer and team performance
- Exceptional communication skills with customers, executives, product managers, and engineers
- Experience leading teams through complex customer escalations and technical problem-solving
- Entrepreneurial mindset with ownership, pragmatism, and bias for execution
Nice to have
- Experience leading Support Engineering, Customer Engineering, Developer Experience, or SRE teams
- Experience contributing software, tooling, automation, or diagnostics in customer-facing engineering roles
- Familiarity with Ray or other distributed computing frameworks
- Experience supporting AI/ML infrastructure or modern cloud platforms
- Work experience at a Series C or D startup
- Experience working with open-source communities or partnering with engineering teams to improve products based on customer feedback