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Staff Customer Success Manager (R5645)

Shield AI

Washington, DC · full time · Senior

$110,000 – $170,000

Listed on Shield AI’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A senior customer success leader working with enterprise defense technology clients, managing relationships from implementation through renewal while traveling extensively to meet with executives and stakeholders across multiple continents.

Our summary, not Shield AI’s wording. The full posting is on their site.

What they ask for

Required

  • 8+ years of customer success experience
  • Proactive customer engagement and account management
  • Program management support delivery
  • Ability to travel 30-50% internationally

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