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Startup Program & Experience Lead

Notion

San Francisco, CA · Remote · full time · Mid

$140,000 – $205,000

Listed on Notion’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads the onboarding and engagement experience for Notion's startup customers, combining program management with lifecycle strategy to help early-stage teams activate and adopt the platform. The position suits someone who enjoys building scalable systems and operational processes while staying grounded in customer needs and cross-functional collaboration.

Our summary, not Notion’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Experience in program management, customer experience, customer success, growth, operations or startup-focused roles
  • Strong organizational and project management skills
  • Ability to manage multiple initiatives in fast-moving environments
  • Customer empathy and operational mindset
  • Cross-functional collaboration across Product, Marketing, Partnerships and Customer Success
  • Data-oriented mindset to identify patterns and improvement opportunities
  • Strong written and verbal communication skills

Nice to have

  • Experience working with startups or startup ecosystems
  • Experience with onboarding, lifecycle or customer engagement programs
  • Familiarity with product-led growth environments
  • Experience building scalable operational processes or customer programs
  • Passion for AI, productivity tools and the future of work

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