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Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead managed services delivery for an enterprise SaaS customer experience platform, driving platform strategy, governance, adoption, and continuous improvement while serving as a trusted advisor to C-suite and technical stakeholders. This role suits experienced consultants who combine strategic thinking with operational excellence and enjoy mentoring teams through complex, multi-year customer transformations.
Our summary, not Sprinklr’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8-12 years in Managed Services, SaaS Consulting, Digital Experience Platforms, Customer Engagement Solutions, or Enterprise Software implementations
- Proven experience managing enterprise SaaS platforms and customer-facing managed services engagements
- Strong consulting experience with solution design, customer advisory services, governance reviews, and stakeholder management
- Expertise in platform governance, operational excellence, adoption strategies, user management, workflows, and business process optimization
- Understanding of user experience principles, digital engagement strategies, information architecture, and customer journey optimization
- Working knowledge of web technologies including HTML, CSS, JavaScript, and responsive design principles
- Understanding of REST APIs, integrations, authentication models, SSO, webhooks, and enterprise system connectivity
- Experience facilitating workshops, executive reviews, solution discussions, and strategic planning sessions
- Excellent analytical, problem-solving, communication, and customer management skills
- Experience leading distributed delivery teams and managing multiple customer engagements simultaneously
Nice to have
- Experience with customer support communities, brand advocacy programs, knowledge communities, or peer-to-peer support ecosystems
- Exposure to SEO, search optimization, content strategy, and digital engagement best practices
- Understanding of CRM platforms, customer support ecosystems, and customer experience technologies
- Experience managing globally distributed communities and enterprise-scale engagement programs
- Program management and service delivery leadership experience within managed services organizations
- Experience with customer communities and digital engagement platforms