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What this role is
This role leads the operational backbone of a global Customer Success organization, designing and scaling processes, governance frameworks, and reporting standards that keep complex service delivery running smoothly across multiple regions and functions. It suits experienced operations leaders who thrive in matrixed environments, building accountability systems and cross-functional alignment without direct authority.
Our summary, not Cubic Corporation’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in Business, Operations, Information Technology, or equivalent experience
- 5+ years managing program managers or operational professionals in a leadership role
- Experience designing and operationalizing standard processes, playbooks, and governance frameworks at scale
- Working knowledge of service delivery operations, ITIL practices (Incident, Problem, Change, Continual Improvement), and customer success principles
- Ability to build cross-functional relationships and coordinate across Engineering, Tech Ops, Finance, and Operations
- Experience defining operational KPIs, reporting cadences, and executive dashboards
- Strong facilitation and communication skills for governance forums and senior leadership presentations
Nice to have
- Experience in transit, payments, public-sector technology, or regulated high-availability service environments
- Familiarity with FinOps, cost-to-serve modeling, or P&L governance in managed services or SaaS
- Exposure to ServiceNow and data visualization tools
- Experience in global service organizations with geographically distributed teams across NAM, EMEA, and APAC