R
$100,000 – $145,000
Listed on Runway’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports enterprise customers using Runway's AI creative tools, combining technical troubleshooting with creative problem-solving. You'll handle complex customer issues, improve product workflows, and work closely with cross-functional teams while staying deeply familiar with the generative AI and video editing landscape.
Our summary, not Runway’s wording. The full posting is on their site.
What they ask for
Required
- 3-5+ years customer-facing technical support or account management
- Experience with video editing, content creation, or generative AI tools
- Proven track record managing enterprise customers and complex escalations
- Work autonomously with minimal supervision
Nice to have
- Examples of process improvements or systems built
- Experience with AI support automation QA