CT
Listed on Century Theatres’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A Guest Services Agent answers inbound customer calls and emails for a major movie theatre chain, resolving inquiries and complaints while maintaining detailed records and coordinating with internal departments. This role suits detail-oriented people with strong communication skills who thrive in fast-paced environments and can juggle multiple customer interactions simultaneously.
Our summary, not Century Theatres’s wording. The full posting is on their site.
What they ask for
Required
- One year of customer service experience in a call center environment
- Strong conflict resolution and difficult communication skills
- Time-management, follow-up, and organizational skills
- Proficient written and verbal communication skills
- Minimum 30 words per minute typing speed
- Ability to work nights, weekends, and holidays
- Complete mandatory 4-week paid in-house training with 100% attendance requirement
- Proficiency with MS Word, MS Excel, MS Outlook, email, and internet usage