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Customer Success Manager

impact.com

New York, NY · full time

$80,000 – $95,000

Listed on impact.com’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports impact.com's largest clients by combining proactive relationship management with reactive product training and troubleshooting, requiring deep knowledge of affiliate marketing and the ability to juggle account health with technical issue resolution.

Our summary, not impact.com’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 3+ years of affiliate marketing experience
  • bachelor's degree or equivalent work experience
  • consistent track record of providing customer support
  • strong understanding of digital marketing ecosystem
  • professional communication skills
  • ability to prioritize tasks and manage time efficiently
  • problem-solving and critical thinking
  • conflict resolution skills

Nice to have

  • business, marketing, or related degree field
  • deep understanding of affiliate and partnership marketing
  • experience with cross-team collaboration

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