Strategic Senior Customer Success Manager, Enterprise (Financial Services)
SmarshNew York, NY · Senior
$160,000 – $180,000
Listed on Smarsh’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Smarsh seeks an executive-level customer success manager to serve as the primary relationship owner for major enterprise clients in regulated industries, orchestrating product adoption, health monitoring, renewal strategy, and expansion across the full customer lifecycle. The role demands someone who can translate complex compliance and operational needs into actionable product roadmaps while acting as a trusted strategic advisor to C-suite stakeholders on both sides.
Our summary, not Smarsh’s wording. The full posting is on their site.
What they ask for
Required
- Executive-level relationship ownership of enterprise customers
- Ability to translate regulatory and operational objectives into product strategy
- Full lifecycle customer management including adoption, health, governance, renewal, and expansion
- Cross-functional coordination between customer priorities and internal product and executive teams