N
$160,000 – $185,000
Listed on Notion’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role provides expert technical support to Notion's largest enterprise customers, focusing on troubleshooting complex platform issues and bridging communication between customers and engineering teams. It suits experienced support professionals who can own escalated cases end-to-end, scale support processes, and advise customers on AI adoption and integration challenges.
Our summary, not Notion’s wording. The full posting is on their site.
Skills this role names
- Java
- JavaScript
- Linux
- macOS
- Microsoft Windows
- MySQL
- NoSQL
- OAuth
- Python
- REST APIs
- Security Assertion Markup Language (SAML)
- TypeScript
Log in to see which of these are already on your profile.
What they ask for
Required
- 10+ years in technical support, technical account management, or similar
- Experience owning and scaling support processes end-to-end
- Strong understanding of REST APIs
- Experience advising customers on AI tool adoption
- Knowledge of Single Sign-On (OAuth, SAML, SCIM)
- Ability to troubleshoot desktop applications on Windows and macOS
- Experience communicating complex technical issues to both technical and non-technical stakeholders
- Strong analytical, debugging, and problem-solving skills
- Ability to analyze server and client application logs
- Strong written and verbal communication skills
- Ability to balance user expectations with policies and compliance boundaries
- Ability to work under pressure while remaining professional
- Effective collaboration across distributed teams
- Experience mentoring junior team members
Nice to have
- Knowledge of Linux, APIs, NoSQL, MySQL, and open-source technologies
- Experience with Python, Java, JavaScript, or TypeScript
- Existing knowledge of Notion platform
- Experience with Knowledge-Centered Service (KCS)