N
$160,000 – $185,000
Listed on Notion’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports Notion's largest enterprise customers by troubleshooting complex technical issues, managing customer relationships, and building scalable support processes. It suits experienced technical support professionals who can bridge customers and engineering teams while driving efficiency improvements.
Our summary, not Notion’s wording. The full posting is on their site.
Skills this role names
- Java
- JavaScript
- Linux
- macOS
- Microsoft Windows
- MySQL
- NoSQL
- OAuth
- Python
- REST APIs
- Security Assertion Markup Language (SAML)
- TypeScript
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What they ask for
Required
- 10+ years in technical support, technical account management, or similar role
- Experience owning and scaling support processes end-to-end
- Strong understanding of REST APIs
- Experience advising customers on AI tool adoption
- Troubleshooting experience with Microsoft Windows and macOS desktop applications
- Experience communicating complex technical issues to both technical and non-technical stakeholders
- Knowledge of Single Sign-On including OAuth, SAML, and SCIM
- Strong analytical, debugging, and problem-solving skills
- Ability to analyze server and client application logs to identify root causes
- Strong written and verbal communication skills
- Ability to work under pressure while remaining professional and focused
- Effective collaboration across distributed teams
- Experience mentoring junior team members
Nice to have
- Knowledge of Linux, APIs, NoSQL, and MySQL
- Experience with Python, Java, JavaScript, or TypeScript scripting languages
- Deep existing knowledge of Notion
- Experience with Knowledge-Centered Service (KCS)