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Director, Customer Performance

Mastercard

O Fallon, MO · full time · Management

$151,000 – $249,000

Listed on Mastercard’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A fraud and compliance expert role focused on helping high-risk payment acquirers improve performance across fraud, chargeback, and regulatory metrics. This suits analytical professionals with payments or acquirer experience who want to influence ecosystem health while engaging directly with major customers.

Our summary, not Mastercard’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • Fraud management experience
  • Knowledge of card payments and transaction processing
  • Understanding of network rules
  • Strong analytical skills
  • Verbal and written communication
  • Ability to present at business and technical levels
  • Collaborative approach to problem-solving
  • Execution and follow-through on commitments
  • Flexibility to handle changing priorities
  • Frequent travel within the United States and Canada (at least 50%)

Nice to have

  • Experience working at or with acquirers on fraud and compliance
  • Ability to sell ideas and consulting engagements
  • Creative problem-solving approach

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