Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a team resolving complex escalations for Intuit's highest-value accounting partners, managing end-to-end governance, cross-functional collaboration, and root-cause fixes to protect trust and reduce recurring issues. This role suits experienced people leaders comfortable with operational rigor, high-stakes partner management, and driving systemic improvements across product and support functions.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 5+ years leading teams in escalation management, customer resolution, or support operations
- Bachelor's degree or equivalent practical experience
- Experience managing high-stakes, high-visibility issues for VIP or high-value customers
- Strong people-leadership track record with hiring and coaching experience
- Ability to use data to diagnose root causes and measure resolution effectiveness
- Excellent written and verbal communication skills
- Experience leading cross-functional teams across Product, Legal, Risk, and Finance
- Strong operational rigor in building processes, playbooks, and governance models
- Comfortable operating in ambiguity and leading through organizational change
Nice to have
- Experience supporting accounting or financial professionals or familiarity with QuickBooks Accountant and ProAdvisor
- Background in partner, alliance, or channel-facing roles
- Experience with escalation or case management tooling and CRM platforms
- MBA or advanced degree