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Operations Manager, Client Success

Talkspace

New York, NY · Remote · full time

$82,000 – $92,000

Listed on Talkspace’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role manages operations and analytics for Talkspace's Client Success function, owning reporting, process design, and cross-functional coordination. It suits someone with operations or analytics experience who can translate strategy into workflows and use data to drive performance improvements in a healthcare environment.

Our summary, not Talkspace’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Bachelor's degree
  • 4+ years in Operations, Analytics, Project Management, or related field
  • Experience with dashboards and analytics tools to monitor performance
  • Strong attention to detail and process improvement focus
  • Ability to work independently in remote, fast-paced environment

Nice to have

  • Healthcare, digital health, behavioral health, or regulated industry experience
  • Familiarity with SLAs, KPIs, or outcomes-based reporting in payor or health plan context
  • Experience with CRM or coaching/engagement platforms

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