SA
$144,160 – $216,240
Listed on Shield AI’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the customer success organization for Shield AI's aircraft division, managing a team of customer success managers and serving as the primary advocate for government and commercial clients. This role suits an experienced leader who thrives in complex defense-tech environments and can balance team management with direct engagement on high-stakes accounts.
Our summary, not Shield AI’s wording. The full posting is on their site.
What they ask for
Required
- Establish and lead customer success function for aircraft division
- Manage team of Customer Success Managers
- Define strategy, operating model, organizational structure and performance expectations
- Lead Critical Accounts Program with governance and operating discipline
- Serve as senior customer advocate